Twitter Wall

Twitter Wall

30/05/17

A busy half term has started with engineers setting up new equipment https://t.co/xcyGtCqu5A

22/09/16

Retweeted From GLF Schools

Join on their IT Services Roadshow! Sign up here https://t.co/VY0cFbXAXc https://t.co/JTE7ghQyIf

24/03/16

We would like to wish all our customers a fantastic and restful Easter weekend! We are open as normal for the school holiday's!

26/02/16

As of this week, we have completed 7,000 tickets since September 2015! https://t.co/0hEwvqPJlV

25/02/16

Retweeted From Stamford Green

Year 2 are enjoying using the beebot app in their programming lesson! Will the beebot get to the flower? https://t.co/mqdcZhxHnE

25/02/16

Thanks! email sent.

24/02/16

Retweeted From Stamford Green

Safer Internet Day-please retweet this to show our children how quickly something placed on the Internet can spread! https://t.co/8gAWfuu2Yw

24/02/16

What monitoring options do you offer schools on the Unicorn Broadband agreement to ensure they meet new safeguarding features?

03/02/16

Thanks ! It is great achievement :) https://t.co/rRv1VuZiiV

03/02/16

Hello Twitter!

Whole School Help Line

We offer a helpline with no limit to the number of support requests, unlike many other suppliers we are open for telephone support from 07:30 until 17:00 Monday to Friday or anytime by email, online, or via the service desk portal. Our service is not just limited to technical staff, but is a whole school help line available for technicians, teachers and administration staff. 

Once a call is logged the team assess the issue and then either fix it if possible, or pass the call to an appropriately skilled team member who can advise on a resolution. Staff can track the status of their call by logging into the portal.

Support calls will be assessed by our engineers and responses prioritised as follows during normal business hours as part of our standard SLA:   

Priority First Response Resolution Plan
Low 1.00 hour(s) End of day
Medium 0.45 hour(s) End of day
High 0.30 hour(s) 2.50 hour(s)
Critical 0.20 hour(s) 0.40 hour(s)